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Key Contact Points

The Operations Team of the Centre for Research on the Economics of Ageing (CREA) works behind the scenes to facilitate the study and ensure that each survey wave is carried out in a smooth and timely manner. Furthermore, the team visits various centres and libraries on a monthly basis to help our participants complete the survey. The team also mans the call centre on weekdays to answer queries and assist survey participants.

Meet the Team

The Operations Team is led by Ms Jiaming Ju, Associate Director (Operations), and is assisted by Mr Faisal Azhar, Research Panel Manager, as well as a dedicated team of student helpers from the Singapore Management University. Aside from supervising and managing the survey on a monthly basis, Mr Faisal also trains and manages our group of student helpers. The team provides service support to survey participants through email and/or phone calls. Contact details of the Operations Team can be found here.